Demand Surcharge
At DHL Express, we pride ourselves on our global network, our local knowledge, and our ability to offer a reliable delivery service. To maintain this high level of service, we must remain agile and resilient as we successfully navigate the ebbs and flows of global trade volume.
To ensure operational continuity during a period of high demand, we will be activating a Demand Surcharge effective 15 September 2024 until 31 January 2025. The Demand Surcharge will be levied on DHL Express Worldwide, DHL Express 12:00, DHL Express 10:30, DHL Express 9:00, DHL Express Easy, Medical Express and Economy Select shipments.
WHY IS THIS SURCHARGE BEING IMPLEMENTED?
DHL Express transports your shipments around the world using dedicated DHL aircraft, supported by significant amounts of commercial airline capacity. This unique model provides the coverage and service levels that you have come to expect, connecting all 220+ countries and territories worldwide.
During periods of high demand, the shipment volume materially exceeds DHL’s base level of network capacity. In addition to that, recent years have seen global trade becoming increasingly unpredictable, volatile and challenging. Introducing the Demand Surcharge allows us to allocate additional resource and capacity where needed to accommodate these global dynamics which enables us to continue delivering the best possible service to you and your customers during such periods.
The Demand Surcharge, also referred to as Peak Season Surcharge, is a commonly applied extra charge in the logistics industry and has been for many years.
WHAT IS THE MECHANISM OF THIS SURCHARGE?
The Demand Surcharge will apply per shipment in EUR per kg according to the origin and destination.
Should there be any modifications to the charge or the applicable dates, we will provide advance notice, however, to stay up to date with the latest information about Demand Surcharge and to understand how these surcharges are calculated, please visit https://mydhl.express.dhl/lt/en/ship/surcharges/demand-surcharge.html
We value your business and appreciate your support with the activation of this surcharge. We are confident that by implementing Demand Surcharge, we will be fully equipped to meet your expectations and maintain excellent service quality.
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